As you may know, the Center for Disease Control and Prevention (CDC) is responding to an outbreak of respiratory disease caused by a coronavirus. The virus has been detected in numerous locations internationally, including in the United States.
At Hornblower the health and wellbeing of our crewmembers and guests is our number one priority.
While there have been no reported cases of the virus in our operations, we are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding the Coronavirus Disease 2019 (COVID-19) cases and following the guidelines from these agencies and the local health departments.
Hornblower has an excellent sanitation track record. We have always operated and maintained a rigorous process around cleanliness and hygiene that is externally audited to ensure quality and compliance, this includes proper and frequent hand washing, thorough disinfection of food preparation surfaces before and after service, alongside regular sanitization of our vessels before and after service. In addition to our standard measures and elevating awareness and education of onboard crewmembers at daily shift meetings, we have increased the frequency and focus of our cleaning procedures and elevated the cleaning and sanitizing frequencies of high touch areas (such as handrails and door knobs) and other surfaces.
To assist guests’ decisions regarding taking a cruise during the evolving worldwide COVID-19 situation, Hornblower is temporarily making some changes to our cancellation policy:
- If your cruise is cancelled because public health authorities’ decisions, we will fully refund your purchase.
- If you are unable to join for your experience due to an illness or because of travel to a restricted area (CDC Warning Level 3 region), we will apply the deposit you have made toward any future experience offered in 2020.
Protecting yourself from the virus
Some ways to protect yourself against coronavirus include:
Avoid close contact (such as handshakes, hugs etc) with people, especially those who are sick
Cover your cough or sneeze with a tissue, then throw the tissue in the trash
Avoid touching your eyes, nose, and mouth
Clean and disinfect frequently touched objects and surfaces
Wash your hands often with soap and water for at least 20 seconds.
Stay home when you are sick, except to get medical care
For more information on protecting yourself from coronavirus, please review the information provided by the Center for Disease Control and Prevention.