How soon should I be at the dock?

Like an airport; one needs a boarding pass to go on the vessel; you must get your ticket from the booth on the dock prior to boarding. Please arrive at the dock 20 – 30 minutes prior to the cruise time to allow enough time.

What is the address of the Alexandria City Marina?

105 North Union Street, Alexandria, VA 22314 (Behind the Torpedo Factory Art Center)

What is the address of the Georgetown Dock?

3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)

Where does the National Mall Water Taxi Dock?

The boat pulls up alongside the river at West Basin Drive and Ohio Drive, there is NOT a physical dock at this location.

What is the address for the National Harbor Dock?

145 National Plaza, National Harbor, MD 20745 (near McCormick and Schmick’s Restaurant)

What is the address for the Wharf dock?

Drop-Off Address: 950 Maine Ave SW, Washington, DC
Dock Address: Transit Pier, 950 Wharf St SW

Is there parking at the dock?

Yes, please click here to visit our Parking information page.

Can I bring my bike aboard?

Yes, you can bring your standard bike aboard select vessels. All of our new water taxis vessels on the Wharf route feature bike racks on-board.  Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike.

Subject to the number of passengers on-board and number of bikes.  Please check with the captain before purchasing ticket.

How long is the Washington by Water Monuments Cruise?

45 minutes each way, just under two hours roundtrip.

What vessels are ADA accessible?

All Wharf Water Taxis, and the National Harbor Alexandria Water Taxi are ADA compliant. The Georgetown dock is not ADA accessible.

When will you post information for your 4th of July Fireworks Cruise?

Our boats are used for private charters as well as public cruises, if we have a boat that is not being chartered we will have a public Fireworks Cruise. We will know closer to the date if we have a boat available.

Can I change my water taxi return trip time?

If you need to change your water taxi return time, you may do so at the ticket booth for no charge as long as space is available. You may also call us at 877-511-2628 to change your return time provided space is available.

I do not have access to a printer, how can I get my tickets?

As long as you have your transaction number, the ticket seller can pull up your reservation and print the tickets. The transaction number will be located in the subject line of your email confirmation email.

Are we allowed to bring our own food onboard?

We don’t allow outside food brought on board any public cruise, however some of our cruises do offer light concessions.

Are pets allowed on the boats?

Sadly, there are too many people with animal allergies to allow pets on our public cruises. The only exception would be for certified service animals or one of our special pet friendly cruises such as the Canine Cruise.

What if I want to bike to Mount Vernon and then ride the boat home?

Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would not be able to bring your bike down to the boat. We do recommend Bike and Roll. They will rent you a bicycle that you can ride to Mount Vernon and then leave there for them to pick up in a van later. You can then take the boat home from Mt Vernon without the worry of what to do with a bicycle. For more information on bike rentals call 202-842-2453.

What is the Potomac Riverboat Company cancellation policy due to weather?

We go rain or shine, we only cancel when the United States Coast Guard closes the Potomac River.